How to tell your mechanic what's going on with your vehicle

While modern vehicles are extremely reliable, none of them can withstand a lifetime of use without parts needing replaced. If your vehicle is behaving strangely or making a bizarre noise, you'll need to see the friendly, knowledgeable service technicians at SVG Chrysler Dodge Jeep Ram in Eaton. They're highly trained and certified, so they know just what it will take to get you back on the road. One thing that will help them get you back on the road more quickly is to know how to explain what problems you're experiencing. Accurate descriptions can often reduce diagnostic time, and help the service writers give you a more accurate estimate.

Here's a list of some common (and not-so-common) issues vehicles may experience and their associated terminology. Using this terminology will help your mechanic to quickly figure out what's going on with your ride.
  • Backfire: A loud explosion-type sound coming out of the exhaust or engine.
  • Bottoming: This happens when you feel the bottom of the car hitting the road when traveling over bump. The steering wheel may jerk when this happens.
  • Bucking or lurching: A sudden forward movement of the vehicle when changing gears or after the vehicle hesitates.
  • Dieseling: If you turn your engine off and it doesn't stop running immediately and still stutters.
  • Hesitation: This happens when you press the accelerator and the car doesn't immediately move.
  • Knocking: An engine noise that sounds like a baseball in a washing machine.
  • Shimmy: This is a side-to-side motion, almost like a vibration.
  • Sluggish: A car that doesn't accelerate as quickly as it used to, or feels like it is struggling to go faster.
  • Surge: When a car suddenly accelerates and gains speed even when the accelerator hasn't been forcefully pressed.
In addition to using the terminology above, consider keeping a notepad and pen in your vehicle. When a problem happens, write down what you were doing at the time. This can further help diagnose issues as well as help you to recall details you might not otherwise remember. Here's an example:  "Got in my car after work to go home. Started car and put it in drive. Hit the gas pedal and the engine revved up but the car didn't move for a few seconds and then lurched forward." This kind of description lets the mechanic know a few things - 1.) the car had likely been sitting for a few hours when the problem appeared, and 2.) what steps you took for the problem to happen. This type of information helps experienced technicians to formulate cursory diagnostics to save you time and money.

Rest assured, if your vehicle does have a mechanical issue, the SVG technicians will repair it properly and ensure your safety. If you are in need of any maintenance or repairs, give them a call, they'll be happy to help get you on the road again.
Categories: Service
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